Questions
before you sign

If your question isn't here, message us on WhatsApp.

Before you start

How long is the intro session, and is it binding?

About 45 minutes, on WhatsApp or in person, with no commitment. We learn about your situation, then send a written proposal if you'd like one.

Can we start with just one service?

Yes. You can start with one service and add others whenever you need them.

How is the cost calculated?

Cost is set by the scope of work: the volume of transactions, the number of employees and the services required. We start with an intro session, then send a written proposal with clear line items. To estimate what your current department costs, try the cost calculator on this site.

Do you serve companies outside Madinah?

Yes. Our head office is in Madinah, and we serve companies in every region of Saudi Arabia.

How we work

Do you work remotely or on site?

It depends on the service. Most accounting and admin work is done remotely inside your systems, with on-site visits as agreed in the contract.

We have an in-house accountant — do we need you?

Erroba doesn't necessarily replace your team. We can complement your existing team where you need specialist expertise or an independent view — such as assessing the team's performance, building reports or writing procedures.

Do we have to change our accounting software?

No. We work on the system you already use, cloud or on-premise. If you want a new system, our systems service is separate from accounting.

Do you only work on Odoo?

We work on Odoo and on other cloud and on-premise systems, and help you choose what suits your needs.

Do you handle customs clearance yourselves?

We follow each shipment and its documents from supplier to warehouse and work on its release with a licensed customs broker, then allocate the actual cost to the items in your system.

Data & security

Who owns the data and files?

Your company does. The documented files and procedures belong to you, and your data stays securely stored until you ask us to delete it.

Do you use AI on our data?

We use automation and modern tools such as AI to speed up the work and catch anomalies, and all work is handled by professionals. Your data never enters an outside tool without your consent.

What happens when the engagement ends?

We hand over the files and documented procedures, our access to your systems is revoked, and your data stays stored until you ask us to delete it.